Services

Client Feedback

  • All is well over here and I just wanted to thank you for all the "last minute" courier work and complete routes you have been (and still are) covering for us. Your staff is extremely helpful and you have not said no to us once which is amazing based on the volume of work you are currently performing for us. Without Jim's help in Oakland the transition from their staff to Ann Arbor would not have been as smooth. You can be extremely proud of the team you have over there and of the high level of service you provide every day.

    Ian George, Courier Department - Clinical Laboratory

    November, 2020
  • Sometimes we don't share the good that happens and focus only on the bad BUT.....Your driver that delivered to our warehouse yesterday at 10421 Haggerty was so courteous and professional. I wish all our deliveries could be with someone like that everyday. Kudos to him.

    Kathy Hartling, Dearborn Public Schools

    August, 2020
  • I have been working with the team at Rightaway on complex final mile and distribution projects for many years. The team at Rightaway always provides solution driven options to maximize end user customer service experience, at the same time producing effective models that are geared for cost effectiveness. They truly offer the best of both worlds, cost and service, a rare find in our modern age. The most impressive aspect of the Rightaway team is how flexible they are and the willingness to solve problems and pivot when inevitable logistic issues arise. The term partner is used a lot to describe service providers these days. However with the team at Rightaway its more than a partnership, it’s a family and each and every time you work with them you feel like part of that family. At this point there is no one else I would work with on logistic projects, they have my business for life.

    Zach Cheatum, Senior Account Executive, C.H. Robinson / Freight Quote

    May 14, 2020
  • Very customer-focused service model which has been exemplary in meeting the specialized requirements of home infusion patients and our home infustion pharmacy.

    Christopher J. Maksym, Phar. D

    Mar 14, 2015
  • At Columbus Delivery & Logistics in NYC, we do not take lightly our industry relationships. Rightaway has proven to be a valuable and trustworthy partner. We enjoy working with Ben Kaplan and his team, as they understand the idiosyncrasies of our industry and the demands which accompany them. The information shared with us is always accurate and timely. They understand the complexities of running a brick and mortar operation, along with an appreciation of the costs associated with doing so. All staff, including upper management and Ben himself, are hands-on and available 24/7. We can always reach a live person and not just a recorded message or answering service. They also respect a partner's need to maintain cash flow and payments are very timely. All of the above contributed toward their reputation as a well known and respectable company.

    Columbus Delivery & Logistics

    Dec 15, 2016
  • When I worked for the University of Michigan Health Systems is when I first met with Ben and the Rightaway crew. We used their services to deliver patient's medical durable goods to houses, schools and businesses. Their drivers were very professional to patients and families. We also used the inventory management systems to keep track of wheelcahirs and beds. Ben really cares about his business and reputation. Keep up the good work!

    Scott Patton, Onsite Process Specialist, XPO Logistics, Inc.

    Aug 08, 2015
  • Rightaway Delivery is a valued logistics partner of Quality Transportation. Since 2007, Rightaway has been our valued logistics partner in the midwest. Their team has demonstrated time and again their commiotment to quality service, professional communication, and a 100% dedication to patient care. Many kudos to your entire team!

    Anthony Pavone, Business Development Director, Quality Transportation

    Apr 20, 2015
  • We have been using Rightaway for quite a few years now. Their fast and friendly service is fantastic. The delivery staff at Rightaway have always been friendly and professional no matter what we have asked of them. They have vehicles to handle many different types of deliveries. Rightaway Delivery has made a difference in the service that we can provide our customers.

    Drue Stout, Distribution Supervisor, Michigan Homecare Services, Medequip

    March 02, 2014
  • Doing good business requires good people. Ben and Rightaway Delivery is one of the good guys in our industry. We would not be successful in the Midwest without the support, partnership, and excellent services from the Rightaway team. Thank you Ben and the Rightaway Team!

    Matt Lawrence, President, Pace Runners

    Feb 15, 2014
  • If you value excellence, commitment and integrity, Ben Kaplan is the kind of man you want to do business with. Period.

    Bill Roberson, CEO, Chase Couriers & Logistics, Inc.

    Jan 20, 2014
  • Rightaway Delivery sent two of the most helpful people to assist getting my extremely large and heavy display case into my building. Manni and Sean -- thank you for your professionalism and assistance. You went above and beyond for this job, and I truly appreciate you!

    Amy O., AAPS Board Of Education Office

    Ann Arbor, Michigan - October 7, 2016
  • Always makes my deliveries on time and they are fast and professional. Someone is always on the phones and has an answer for me when I call and have a question. We've used them for years now, best delivering company in the Ann Arbor area with competitive prices!

    Jacob L.

    Ann Arbor, Michigan - Jun 01, 2016

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